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Customer Satisfaction Representative at Oludidit (On-Site)

Full Time | Senior Role | Nigeria

Job Posting

Trendy Campus Job Post
  Staff Strength: 1 - 5 Staffs

Description

The incumbent will be responsible for maintaining the image of the business, and will be the first point of contact for the organization; answering inquiries and providing information about the company with the utmost professionalism.

The incumbent will also be responsible for upselling, crossing selling and generating sales leads.

Qualifications

  • Bachelor’s Degree in any discipline,
  • Any related professional qualification would be an added advantage
  • Minimum of 4 years relevant experience.
  • Key Competencies / Skills:
  • Excellent customer service skills
  • Knowledge of the MS Office Suite
  • Effective written and verbal communication skills
  • Ability to multi-task effectively
  • Ability to effectively analyze, plan and organize
  • Ability to work in a Team.

Responsibilities

  • Promptly respond to sales requests and general enquiries across all platforms
  • Maintain the image of company; working with the utmost professionalism in both communication and personal appearance
  • Manage the front office, and walk in guests/customers
  • Promptly resolve client feedback or dispute
  • Answer and route all calls and emails to the respective units within the business
  • Research, identify and engage prospective clients with the aim of lead conversion to sales.
  • Work with other departments to achieve consolidated marketing strategies
  • Ensure an unbroken flow and perfect interpretation of client orders across respective departments
  • Work with the Operations department to update and manage client database
  • Supervise third party companies directly connected with product delivery to customers
  • Manage all social media presence of the brand in alignment with the brand language, culture and personality
  • Under the supervision of the marketing lead, manage live and online corporate events
  • Research, recommend and adopt best practices for client retention and relationship management
  • Appropriately file all documents for easy retrieval
  • Work with the operations department to ensure stock and inventory are updated daily
  • Work on special projects as assigned by the supervisor
  • Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.

Benefits

  • Benefit will be made available at the point of qualification.
  • Method of Application
  • Interested and qualified candidates should send their CV and Cover Letter to: recruitment4phoenixresources@gmail.com using the Job Title as the subject of the mail.
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 Posted: 4/9/2024