Responsibilities

• Customer Inquiries Handling:
• Responding to customer inquiries via phone, email, or live chat promptly and professionally.
• Providing information about solar products, services, pricing, and company policies.
• Issue Resolution:
• Addressing and resolving customer concerns, problems, or complaints regarding solar equipment, billing, or services.
• Coordinating with relevant departments to ensure timely resolution of customer issues.
• Technical Support:
• Offering basic technical support to customers who may have questions or challenges with their solar systems.
• Collaborating with the technical team for complex issues that require specialized knowledge.
• Order Processing:
• Assisting customers with the placement of orders for solar products or services.
• Ensuring accurate and timely processing of customer orders and coordinating with logistics if necessary.
• Billing and Payments:
• Assisting customers with billing inquiries, payment processes, and addressing any discrepancies.
• Providing information on billing cycles, payment options, and facilitating payment arrangements.
• Documentation and Record Keeping:
• Maintaining accurate and detailed records of customer interactions, feedback, and issue resolutions.
• Documenting customer profiles and updating relevant information in the customer database.
• Product Knowledge:
• Staying informed about the company's solar products, services, and technological advancements.
• Educating customers on the benefits of solar energy and addressing common inquiries.
• Customer Education:
• Offering guidance and educational resources to help customers maximize the benefits of their solar systems.
• Communicating information about energy efficiency and sustainable practices.
• Escalation Handling:
• Escalating complex or unresolved issues to higher levels of support or management when necessary.
• Collaborating with other departments to ensure a holistic approach to customer satisfaction.
• Customer Feedback and Reporting:
• Gathering and analyzing customer feedback to identify trends and areas for improvement.
• Providing regular reports to management on customer interactions and suggesting improvements.
• Upselling and Cross-selling:
• Identifying opportunities to upsell or cross-sell additional solar products or services.
• Promoting the benefits of upgrades or supplementary offerings.