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Customer Success Manager at eProcess Consulting Limited (On-Site)

Full Time | Senior Role | Nigeria

Job Posting

Trendy Campus Job Post
  Staff Strength: 1 - 5 Staffs

Description

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for managing existing customer relationships and onboarding new customers.

We’re looking for superior people skills and a positive attitude.

As a key member of our leadership team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.

Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Qualifications

  • HND or Bachelor's Degree preferred in any relevant field
  • 2-3 years of experience in communications, marketing, sales, account management, or customer success
  • Familiarity with Manage Engine Service Deskplus.
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • A positive, polite, confident, sincere, and friendly disposition
  • Preferrable Female.

Responsibilities

  • Build & strengthen customer relationships
  • Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
  • Manage Incidents and Issues with existing customers to ensure prompt issue resolutions
  • Address, resolve, and record any customer issues that arise about business growth, billing, and general account satisfaction
  • Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
  • Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
  • Coordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are met
  • Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
  • Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.

Benefits

  • Benefit will be made available at the point of qualification.
  • Method of Application
  • Interested and qualified candidates should send their CV to: nfasanmoye@eprocessconsulting.com using the Job Title as the subject of the mail.
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 Posted: 4/16/2024