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Registered Nurse-Call Centre Executive at MetroHealth HMO Limited (On-Site)

Full Time | Senior Role | Nigeria

Job Posting

Trendy Campus Job Post
  Staff Strength: 1 - 5 Staffs

Description

The primary duties of the Call Centre Executive will include:

Provide product and service information to clients

Managing inbound and/or outbound calls from customers, distribution partners and providers.

Manage and resolve customer complaints

Qualifications

  • Must possess a Nursing Certificate.
  • At least 2 years relevant work experience
  • Required Skills:
  • Good communication/presentation skills (both oral and written)
  • Excellent customer relationship skills
  • Proficiency in the use of Microsoft Office Packages
  • Good Typing Skills
  • Attention to detail
  • Ability to work as a team player
  • Good Coordination, administrative, Analytical and problem-solving skills.

Responsibilities

  • Responsibilities include the following:
  • Respond to all Enrollee and Provider inquiries in a friendly, professional manner using the suggested script.
  • Keep up-to-date information on all plans of GHML and tariff and communicate same to customers in a professional manner.
  • Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.
  • Provide up to date information about company products and services to clients, providers and billing agencies.
  • Grant authorizations code for medical treatment, if covered on the plan.
  • Proffer on-the-spot solution to enrollee challenges.
  • Escalate challenges to line managers
  • De-subscription of members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.

Benefits

  • Benefit will be made available at the point of qualification.
  • Method of Application
  • Interested and qualified candidates should forward their CV to: aoseji@metrohealthhmo.com using the position as subject of email.
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 Posted: 8/12/2024