Responsibilities

• Collection Strategy & Management:
• Develop and implement effective collection strategies to ensure timely recovery of payments.
• Lead the team in executing collection plans and achieving set targets.
• Client Interaction:
• Engage with clients to negotiate payment plans and resolve disputes.
• Conduct regular follow-ups on overdue accounts through calls and face-to-face meetings.
• Handle escalated cases and complex client issues with professionalism and tact.
• Risk Assessment & Mitigation:
• Assess the creditworthiness of clients and potential risks associated with the financed assets.
• Recommend repossession of assets when necessary.
• Reporting & Documentation:
• Prepare and submit regular reports on collection activities, delinquency rates, and recovery outcomes to senior management.
• Team Leadership & Training:
• Provide guidance and support to junior collections officers and ensure the team is well-trained on collection techniques and policies.
• Lead team meetings to discuss challenges, share insights, and develop collective strategies for improvement.
• Relationship Management:
• Build and maintain strong relationships with clients and external collection agencies
• Act as a point of escalation for complex or sensitive client issues